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FAQ

Location

 

Where is splashed by dkg based?

Birmingham, AL

 

is there a physical location?

We are an Online retailer.

 

ordering

 

How can I order?

click here to purchase all available items.

 

 

WHAT IF I NEED TO ADD ITEMS OR CHANGE AN EXISTING ORDER?

WE ARE UNABLE TO MODIFY ORDERS ONCE THEY HAVE BEEN PLACED. PLEASE PLACE A SEPARATE ORDER FOR THE CORRECT ITEMS YOU WISH TO PURCHASE AND SEND AN EMAIL TO Splashme@splashedbydkg.com TO CANCEL YOUR ORIGINAL ORDER.

 

WHAT IF I NEED TO CANCEL MY ORDER?

IF YOU WOULD LIKE TO CANCEL YOUR ORDER AND IT HAS NOT YET BEEN PROCESSED,  PLEASE EMAIL splashme@splashedbydkg.com. ONCE YOUR ORDER HAS BEEN PREPPED FOR SHIPPING, IT CANNOT BE CANCELLED.

 

WHEN I PLACE AN ITEM IN THE SHOPPING CART, AM I GUARANTEED TO RECEIVE THE MERCHANDISE?

PLACING ITEMS INTO YOUR SHOPPING CART DOES NOT GUARANTEE THE ITEMS WILL REMAIN IN STOCK. ONCE AN ITEM HAS BEEN PURCHASED, WE WILL SEND YOU AN ORDER CONFIRMATION EMAIL. IF WE ARE UNABLE TO COMPLETE YOUR ORDER FOR ANY REASON, WE WILL NOTIFY YOU VIA EMAIL AS SOON AS POSSIBLE.

 

FIT AND SIZING

 

HOW DO I KNOW WHAT SIZE WILL FIT ME BEST?

EVERY ITEM HAS A CORRESPONDING SIZE GUIDE WHERE YOU CAN VIEW SPECIFIC MEASUREMENTS. WE ALSO INCLUDE ANY NOTABLE CALL-OUTS IN THE ‘DETAILS’ SECTION OF THE PRODUCT PAGES. IF YOU HAVE ANY OTHER QUESTIONS, PLEASE EMAIL splashme@splashedbydkg.com AND WE WILL HELP YOU FIND YOUR CORRECT SIZE.

 

do you carry plus size clothing?

we do our best to accommodate as many sizes as possible. while not every garment is available in plus size, we do carry up to a size 24 in certain garments. anything that is not readily available should refer to our custom clothing policy.

 

SHIPPING

 

WHEN WILL MY ORDER SHIP?

WE’LL PROCESS YOUR ORDER AT OUR FACILITY WITHIN 2-3 BUSINESS DAYS. IF YOU DO NOT RECEIVE AN EMAIL WITH TRACKING INFORMATION or an email explaining extraordinary circumstances WITHIN 3 BUSINESS DAYS, PLEASE EMAIL US AT Splashme@splashedbydkg.com. PLEASE NOTE, WE DO NOT SHIP OR PROCESS ORDERS ON WEEKENDS OR HOLIDAYS.

 

MY TRACKING INFORMATION STATES THAT MY ORDER WAS ALREADY DELIVERED BUT I HAVE NOT RECEIVED IT. WHAT DOES THIS MEAN?

PLEASE EMAIL splashme@splashedbydkg.com. WE’LL DO OUR BEST TO RESOLVE THE ISSUE AS QUICKLY AS POSSIBLE.

 

 

RETURNS/EXCHANGES

 

CAN I RETURN OR EXCHANGE AN ITEM I PURCHASED from splashed by dkg?

Yes. Please refer to our Returns & Exchanges page.

 

I AM IN THE Birmingham AREA. CAN I DROP OFF MY RETURN OR EXCHANGE IN PERSON?

please email splashme@splashedbydkg.com to set up an in person return/exchange.

 

SALE

 

CAN I RETURN ITEMS THAT WERE PURCHASED USING A SEASONAL PROMOTION CODE?

ITEMS PURCHASED USING A SEASONAL PROMOTION CODE ARE ELIGIBLE FOR STORE CREDIT ONLY. STORE CREDIT WILL BE ISSUED VIA A GIFT CARD.

 

CAN I RETURN FINAL SALE ITEMS?

ITEMS MARKED FINAL SALE CANNOT BE RETURNED OR EXCHANGED.

 

garment specific

 

can you splash clothes that i already own?

Yes. Please email splashme@splashedbydkg.com for specific details on your garment.

 

My garment doesn't look exactly as pictured online. Is this a defect?

No. Our garments are constructed and dyed by hand making each one unique. No print will be exactly the same.

 

Do you all make custom clothing?

It is our goal to sell from our collection. However we do understand that there are occasions in which a custom garment is most appropriate. Custom orders require 4 week advance notice. Any custom order placed outside of that window will be deemed "rush" and will be subject to applicable charges if we are able to accommodate it. Email us at splashme@splashedbydkg.com to inquire about your specific custom order.

 

I have this picture that I found online. Will you all make this for me?

While we love the opportunity to fulfill our customers exact visions, we will not replicate an exact design that you have found online or elsewhere. Please refer to the question above about a custom order so that we can discuss how we can fit your exact needs.

 

I RECEIVED A DAMAGED PRODUCT. WHAT SHOULD I DO?

PLEASE EMAIL US AT splashme@splashedbydkg.com AS SOON AS YOU RECEIVE YOUR ORDER.

 

HOW DO I FIND OUT WHEN NEW STYLES ARE RELEASING?

YOU CAN STAY UPDATED WITH OUR LATEST RELEASES  BY SIGNING UP FOR OUR NEWSLETTER OR BY FOLLOWING US ON SOCIAL MEDIA.

 

HOW DO I CARE FOR THE ITEMS THAT I PURCHASED?

EACH STYLE HAS SPECIAL CARE INSTRUCTIONS ATTACHED TO THE GARMENT AND ON THE PRODUCT DETAIL SECTION OF OUR WEBSITE. PLEASE FOLLOW THESE INSTRUCTIONS CAREFULLY. IF YOU HAVE ANY QUESTIONS REGARDING GARMENT CARE, PLEASE REACH OUT TO US AT Splashme@splashedbydkg.com

 

 

Other

 

How can I contact you about show requests and other business inquiries?

Email us at splashme@splashedbydkg.com with complete details including but not limited to date & time, venue/location, purpose of the event/business venture, rehearsal schedule, etc.